Japr – Privacy Policy
Welcome to Japr, a taxi booking application that helps users find and book rides and connect with drivers. Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you use the Japr app.
By using Japr, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
When you use Japr, we may collect:
- Name
- Mobile phone number
- Email address, if provided
- Profile photo, if provided
- Account/login information
- Information required to verify your account
Booking Information
When you book a ride, we may collect:
- Pickup location
- Drop-off location
- Ride date and time
- Ride type
- Booking and trip details
- Fare and payment-related information
- Driver and vehicle details associated with your ride
Location Information
Japr uses your device’s location to provide taxi-booking and navigation features.
Depending on the permissions you grant, Japr may collect:
- Your current or approximate location
- Pickup and drop-off locations
- Location information during an active ride
- Location information needed to show nearby drivers and calculate routes
Location permission is required for certain core features of Japr.
When you allow location access, Japr may use your location to:
- Detect your current pickup location
- Show nearby available drivers
- Match you with a suitable driver
- Help drivers locate passengers
- Provide navigation and route information
- Track the trip while a ride is active
- Improve ride accuracy and safety
You can enable or disable location permission at any time through your device settings. However, disabling location permission may prevent some Japr features, such as automatically detecting your pickup location or matching you with nearby drivers, from working properly.
Driver Location
If you use Japr as a driver and grant the required location permission, Japr may collect your location while you are online or providing a ride.
Driver location may be used to:
- Show your availability to passengers
- Match you with ride requests
- Provide navigation
- Track an active trip
- Improve safety and ride operations
Japr does not use background location for purposes unrelated to providing or supporting the requested ride services.
2. How We Use Your Information
We may use collected information to:
- Create and manage your Japr account
- Process taxi bookings
- Connect passengers with drivers
- Provide pickup and drop-off services
- Calculate fares
- Process payments
- Provide navigation and route services
- Send booking confirmations and ride updates
- Communicate with you about your account or rides
- Provide customer support
- Detect and prevent fraud, abuse, and unauthorized activity
- Improve the Japr app and services
- Maintain the security and reliability of our platform
- Comply with applicable laws and legal requirements
3. Location Permission
Japr requests location permission only when it is necessary to provide location-based features.
You may be asked to provide:
While using the app:
This permission allows Japr to access your location while you are actively using relevant app features.
Background location, where applicable:
If a feature requires location access while the app is not actively displayed, Japr will request the appropriate permission and explain the reason for that access. Background location will only be used where necessary for an applicable Japr feature, such as supporting an active ride or driver availability.
You can manage location permissions from your Android device’s settings.
4. Information Sharing
Japr may share necessary information with:
Drivers
For a passenger’s booked ride, relevant information such as pickup location, drop-off location, name, and necessary ride details may be shared with the assigned driver.
Passengers
Drivers’ relevant information, such as name, profile information, vehicle information, and necessary ride/location details, may be shown to passengers.
Service Providers
We may use trusted third-party service providers for services such as:
- Maps and navigation
- Cloud hosting
- Authentication
- Payment processing
- Analytics
- Crash reporting
- Notifications
- Customer support
These providers may process information only as necessary to provide their services to Japr.
Legal Requirements
We may disclose information when required by law, legal process, court order, or government request, or when necessary to protect the rights, safety, and security of Japr, our users, drivers, or others.
5. Payments
If Japr supports online payments, payment information may be processed by third-party payment providers.
Japr may not directly store your complete card or banking information unless specifically stated. Payment providers may process payment information according to their own privacy policies and security practices.
6. Phone Calls and Messages
Japr may use your phone number to:
- Create or verify your account
- Send OTPs
- Provide ride-related communications
- Contact you about bookings
- Provide customer support
Where available, calls or communications between passengers and drivers may be facilitated through Japr or third-party communication services.
7. Notifications
Japr may send notifications regarding:
- Ride requests
- Booking confirmations
- Driver arrival
- Ride status
- Cancellations
- Payments
- Account security
- Important service updates
You can manage notification permissions through your device settings.
8. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
9. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide our services
- Maintain your account
- Complete transactions
- Resolve disputes
- Maintain business and security records
- Comply with legal obligations
When information is no longer required, we may delete or anonymize it in accordance with applicable laws.
10. Account and Data Deletion
You may request deletion of your Japr account and associated personal information.
Some information may need to be retained when required by law, for legitimate business purposes, fraud prevention, security, dispute resolution, or financial recordkeeping.
11. Children’s Privacy
Japr is not intended for children who are not legally permitted to use taxi-booking services.
We do not knowingly collect personal information from children in violation of applicable laws.
12. Third-Party Services
Japr may integrate third-party services, including mapping, payment, authentication, analytics, hosting, and notification services.
These third parties may have their own privacy policies. We encourage users to review the privacy policies of the services they interact with.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make significant changes, we may notify users through the Japr app, website, or other appropriate communication methods.
The updated policy will include a revised “Last Updated” date.
14. Your Choices
Depending on applicable law and the features available in Japr, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your account
- Manage location permissions
- Manage notification permissions
- Withdraw certain permissions
- Request information about how your data is used
Some services may not function correctly if required permissions are disabled.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
App Name: Japr
Email: support@shipion.in
Website: japr.shipion.in
16. Consent
By creating an account or using Japr, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.
Japr – Your Ride, Your Way.